1. A smile is the best welcome to customers

A smile is the best expression of sincerity. So when we receive customers, we should treat customers as friends with sincere smiles, let smiles be the beginning of good communication between us and customers, and regard smiles as a bond with each other.

2. Establish the concept that the customer is always right, and create high-quality service

Whether it is during the sale or after the sale, when there is a problem, no matter who is at fault, we must solve it in time, and we cannot adopt an attitude of evasion and shirk. It is necessary to actively listen to customer feedback, take the initiative to do a good job in explaining, so that customers feel valued and respected.

3. Think about customers everywhere and impress customers with sincerity

To make customers satisfied, the most important point is to truly think about customers. Always stand in the position of the other party and think about the customer's reach, and treat yourself as the other party. In the process of recommending books, you must always keep in mind to solve the six problems of customers: why should I listen to you, what is this, what is it good for me, So what would happen, who said that, and who else bought it. Only in this way can we truly impress customers, move people with sincerity, and guide people with heart.

4. Listen to the voice of customers and give accurate recommendations to customers

When a customer comes to buy a book, we cannot immediately judge the customer's intention and preferences, so we need to carefully understand the customer and carefully analyze what kind of person the customer is, such as: students, teachers, farmers, drivers, bosses, etc., try to understand the customers as much as possible To meet the needs of the company, we strive to introduce only the right books to customers and not expensive books, so as to cultivate loyal customers. We need to improve our business level and understand our own product knowledge in peacetime. We can't ask customers three questions when they ask, which will affect customers' trust in us.

5. Master communication skills and warmly receive customers

Language is an art, and it is also very important in our work. Paying attention to language skills will shorten the distance between us and customers and carry out our work better. We often encounter customers who report that our book prices are relatively high. We must guide customers to look at our books from a different angle and make them feel that they are worth the money. For example, we have regular channels, beautiful bindings, and regular Return service, etc. At work, we must be proficient in using service honorifics and be proactive, warm and thoughtful.

In our work, we provide perfect service, sincerely think about customers, and do everything possible to satisfy customers. Only then can we build our image, gain reputation, create better benefits, and make our company more prosperous.

Star Harvest Jewelry, started in Dongguan, China, 2005, as a manufacturer specialized in production of 925 silver jewelry and quality brass jewelry. We concentrate on research, design, production of jewels.We have been providing OEM/ODM service for 17 years, helping our customers grow their brands and business.